Listening and Asking Questions: Quick Tips (Reading time: 5 minutes)
And Stance: Quick Tips (Reading time: 4 minutes)
Clarity of Intent: Quick Tips (Reading time: 3 minutes)
Communicating Effectively via Email (Expert Video) (3:54)
Barb Wilson, Executive Vice President and Vice President for Academic Affairs at the University of Illinois, describes good practices in email communication.
Quality in Presentations (Expert Video) (5:24)
Rob Rutenbar, Senior Vice Chancellor for Research at the University of Pittsburgh, gives advice on putting together an effective presentation.
Listening to Students (Expert Video) (0:42)
Barb Wilson, Executive Vice President and Vice President for Academic Affairs at the University of Illinois, explains the importance of active listening in receiving feedback, specifically in the case of students.
One of the World’s Best Listeners (3:12)
Andrew Alleyne on the Use of Humor (1:42)
Building Rapport (3:15)
Kendall Zoller, President of Sierra Training Associates, Inc., discusses rapport, how to build it and the consequences of breaking it.
Delivering Difficult News (Demonstration Video) (5:46)
Kendall Zoller, President of Sierra Training Associates, Inc., demonstrates good techniques and bad techniques for delivering bad news.
Communication Building Rapport and Trust (6:53)
Communication Systematic Use of Voice (2:49)
Communication Cultural Relevance and Specificity (5:52)
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