Handling difficult situations

Resources

Andrew Alleyne on Handling Complaints

Andrew Alleyne on Personal Scripts

Andrew Alleyne on Delivering Difficult News

Michael Loui on Having Difficult Conversations

Rob Rutenbar on Personal Scripts

Rob Rutenbar, Senior Vice Chancellor for Research at the University of Pittsburgh, describes how he uses this important leadership tool.

Rob Rutenbar on Delivering Difficult News

Rob Rutenbar, Senior Vice Chancellor for Research at the University of Pittsburgh, offers his views on how to give someone news that may be hard to hear.

Richard Wheeler on Personal Scripts

Richard Wheeler, former Provost for the University of Illinois, describes his experience in using personal scripts in leadership.

Barb Wilson on Difficult Conversations

Barb Wilson, Executive Vice President and Vice President for Academic Affairs at the University of Illinois, provides advice on how to handle a difficult subject.

Kendall Zoller on Techniques for Delivering Difficult News

Complaint Handling (Video)

A department head hears a complaint from a staff member regarding a high-profile professor. The department head demonstrates effective intake of a complaint.

Difficult Conversations – Troubled Waters

Difficult Conversations – Mixed Reactions

Difficult Conversations – Good Practice

Critical Friends

How to use critical friends to assess your ability to handle difficult situations and conversations.

NCPRE, in collaboration with the Howard Hughes Medical Institute (HHMI), is creating a professional development curriculum encompassing leadership, ethics and research excellence in scientific laboratories. The $2.6 million initiative, “Labs That Work… For Everyone”, is designed to provide HHMI scientists with tools to support the development of laboratory cultures that encourage the highest levels of excellence and productivity. The offerings will provide intentional leadership development to improve cultural competencies, manage for research excellence, and work with interpersonal dynamics more effectively.

NCPRE is teaming up with the American Geophysical Union to launch The AGU Ethics and Equity Initiative: Catalyzing Cultural Change in the Sciences with New Resources and Tracking Tools. This initiative, a three-year grant awarded by the Alfred P. Sloan Foundation, is designed to directly address sexual harassment and other gender discrimination matters through new educational resources and validated measurement tools. The new resources in this project are designed to allow for broad adaptation by the science community. Read more.